Родилась: 24.12.1976 (47 лет) Пол: Женский Место жительства: Москва

04/2009 – 09/2009
Key Account Manager, Sales and Marketing Department, Banyan Tree Phuket, Thailand
Responsible for a number of accounts in the following markets:

•UK: Trailfinders, Kuoni UK, Best At Travel, Elegant Resorts, Gold Medal, ITC Classic, Carrier, Seasons in Style, Thomas Cook, Western & Oriental, Stella Travel, Sunset Faraway
•Russia & CIS: TEZ Tour, LUXE Tour, SODIS, Natalie Tour, Inna Tour, Capital Tour, AMEX, Destination of the World, Landmark, Ulysse, Karlson Tourism, Sayama Travel, Hamalia Travel, Turtess Travel, Pan Ukraine
•Middle East: Emirate Holidays, Quatar Holidays, Ethiad Holidays, DNATA, Kanoo, GTA

•daily correspondence with partners
•cooperation on free sales and allotment issues
•accounts pipeline control and database updating
•submitting weekly sales reports to DOSM
•developing new business
•contracting and promotion process
•various marketing activities such as brochure approval, cooperation with Banyan Tree regional marketing offices, participating in trade shows
•providing support in reservation process.
•handling customer complaints
•organizing FAM Trip programs
•assistance to DOSM with partner meetings on site
•sales calls to outbound agents

10/2007–03/2009
Sales Coordinator, Sales and Marketing Department, Banyan Tree Phuket, Thailand
•constant checking of filing/tracing system
•dissemination of information to regional sales offices, partner databases and guests
•checking turnover per travel agent, reporting to DOSM
•handling routine correspondence i.e. letters/fax, daily reporting
•assisting DOSM with issuing annual contracts, MICE proposal
•conducting site inspection for partners
•coordination of sales activities with Russian & CIS market

11/2006–08/2007
Resort Host - Banyan Tree Phuket, Thailand
•check-in, check out, concierge service
•handling complaints, cashier functions
•coordinating with guest service centre

1998–2001	
Specialist Diploma: Expert on Service and Hospitality at The State University of Udmurt, Russia. Bachelor degree standard.

Subjects studied: Philosophy, Psychology, Economics, Professional Etiquette, Communication and Conflict Solution, Informatics systems, Marketing Management, Quality Control, Cultural Difference Aspects

1994–1997	
Diploma of Vocational Secondary Education: Accounting and Economics at Vocational College of Agidel, Russia. N/SVQ level 3/ City & Guilds level 3 standard.

Subjects studied: Economics, Accounting systems, Reporting, Statistics and Analysis, Auditing, Investments, etc

BKC-International House, IELTS English language